Refund and Return Policy

This draft explains the information customers should be able to find before placing an order.

Return eligibility

State the time window, product condition, tags, packaging requirements and any hygiene exclusions that apply to your products.

How to request a return

Customers should contact Ziva Threads with their order number, product name and reason for the request.

Refunds and exchanges

Explain when refunds are issued, which payment method is used, how exchanges work and who pays return delivery charges.

Store owner note: Replace this draft with your actual return window, lingerie hygiene rules and refund process before accepting orders.